[These terms form part of the Terms & Conditions relating to access to the website including the mobile applications. For other terms, kindly refer to Terms & Conditions’ section]
nyuntm.com and its mobile applications are defined as “Website” proprietary company is defined as “Company”, “We”, “Our” or “Us” . The user of website/mobile applications is defined as “You” or “Your”
After placing the order on the Website and receiving an intimation from Us that We have received Your order, You can cancel the order only if such order has been placed inadvertently and no later than 6 hours of receiving such intimation by sending an email to info@nyuntm.com with the caption “Cancellation”. If the order was paid through any of the online modes of payment, the refund will be credited to You electronically to Your original mode of payment. For Cash On Delivery orders, no refund shall be given as no payment has been collected.
If the courier tracking information for Your order shows the shipment(s) as delivered and You have not physically received the said shipment(s) or product(s) that You had ordered, You are required to inform Us at info@nyuntm.com within 24 hours of the time mentioned on the delivery scan provided in the courier tracking information.
Please note that we do not accept return requests unless there is a manufacturing defect. To request a return, you are required to send an email to info@nyuntm.com with the caption “Return” or “Exchange” within 2 days from the date of delivery of the product(s). You must share photographs of the manufacturing defer any request received after the period of 7 days from the date of delivery of the product shall not be entertained.
Please note that a restocking fee of 10% of the product value may be charged on all returns or exchanges, which may be waived at Our discretion if the product is defective or if there is a genuine reason for the return or exchange determined solely by Us. We shall acknowledge Your email and try to arrange a pickup for the product(s) from Your address.
Kindly note that at the time of pickup of the product from Your address, You will be asked to return the product to the pickup agent who will be issuing a receipt against the return of such product (hereinafter referred to as “Return Receipt”). If no Return Receipt is issued to You, please do not return the product to the pick-up agent. You are required to keep and maintain the Return Receipt for the product, which shall be the only conclusive proof of the product being returned. Should You return the product without receiving the Return Receipt or lose or misplace the Return Receipt, the processing of the return of the product or refund of the amount charged for it may be jeopardized and shall lie solely at the discretion of the Company.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If We are not able to arrange the pickup for any reason from Your address, We shall communicate the same to You and it would then be Your responsibility to ensure that the product is shipped back to Our warehouse within 2 days of receiving this communication.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
In any of the aforesaid scenarios, please ensure that the product to be returned is packed well so that no damage is caused to the product in transit. All products being returned should be in new and unused condition and in their original packaging (including the internal packaging of the product), accompanied with the original labels, barcodes and any other documents. Once the return package is delivered to Our warehouse, the product will be checked thoroughly to ensure authenticity and quality of the product.
If the product has not been returned in the same condition as it was shipped, no return or exchange shall be processed and You shall be responsible for bearing the return delivery charges. If the returned product is acknowledged and accepted by Us confirming its authenticity and quality in writing to You, Your return or exchange will be processed within an appropriate time frame. For returns, if the order was paid through any of the online modes of payment, the refund will be credited to You electronically to Your original mode of payment. Please allow 7 to 10 working days for the credit to appear in Your original mode of payment. If the order was paid through Cash On Delivery (COD) method, We will issue store credit (i.e. either a gift card or credit note, as the case may be) to You. In any case, the refund amount will be equivalent to the amount charged for the returned product, excluding any charges paid towards express shipping charges and after levying restocking fee, if imposed by Us.
If You receive a product that has any defect or damage (not on account of Your actions), please inform Us at info@nyuntm.com within 48 hours of receipt of the product. Once the product is returned to Our warehouse, the damage will be assessed by Us and if We believe that the damage complaint is genuine, a replacement or refund or some other corrective measure may be offered by Us to address the issue. If the product can be repaired by Us without damaging the quality, it shall be repaired and returned back to You. If the damage or defect complaint is not genuine and the product is found to be in good working condition by Us, then all transport costs of the shipment (including for return of the product to Our warehouse and then subsequent delivery of the same product back to You) shall be borne by You, the customer. If the defect or damage has not been communicated to Us within 48 hours of receipt of the product(s), We shall not be held responsible for failure to provide a refund or replacement of the product, even though the period of 7 days to return the product has not expired.
If the quality of any product(s) or service procured by You though Our Website does not meet Your expectations, no further compensation will be given other than a refund or store credit, as the case may be, for such product or service.